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Shipping & returns

Shipping & Returns

We want you to love your purchases as much as we love curating your closet for you. Our shipping options allow you to choose when your package arrives. We also understand sometimes an item may not work for you. To ensure your complete satisfaction, we readily accept returns and exchanges. Our Guest Services team is available to answer any questions you may have. 865.321.1610 or [email protected] 

 

SHIPPING INFORMATION

We ship our packages through UPS and our shipping options are a flat rate based on when you would like your package to arrive. You choose the method of shipping at check out:

Estimated Arrival & Cost

UPS Standard

5-8 business days

$9.95

UPS Expedited

3-4 business days

$14.95

 

All shipping is based on business days and does not include weekends or holidays. Orders placed after 2:00 pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.

We can ship to the United States and Canada. Canadian shipments will require the purchaser to pay any import duties or fees associated with the shipment.

shopcjscloset.com cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).

 

RETURN INSTRUCTIONS

Please be sure all returned items are accompanied by the invoice or packing slip and are returned unworn and undamaged, with original tags attached. Kindly note the reason for your return on the back of the provided packing slip. If you are returning a gift purchased by someone else, please make sure we have your contact information including name, phone number, and email address (plus mailing address if requesting an exchange). You are welcome to return online orders to any CJ's Closet store location. Please bring the order invoice to the store location along with the items for return.

If you opt to use your own return label, please mail to: CJ's Closet, Attn: Returns, 213 E 5th Avenue, Building G, Knoxville, TN 37917. Regular-price items purchased online can be returned or exchanged in stores with the invoice or packing slip.

REFUND POLICY

We appreciate any opportunity to take care of you and hope you are completely satisfied with your purchase. If you need to make a return, please make sure all items are accompanied by the receipt, invoice, or packing slip and are un-worn and undamaged, with original tags attached. Returns accompanied by the receipt are eligible for your preference of a refund, exchange, or store credit. Without a receipt, we will happily offer an exchange or store credit at the current selling price.